Return & Refunds
xenawild.co Return and Refund Policy
Welcome to xenawild.co, your go-to destination for outdoor and travel gear! We want you to be completely satisfied with your purchase, but we understand that sometimes things may not go as planned. Rest assured, weve got you covered with our hassle-free return and refund policy.
Returns
If you wish to return an item, please reach out to us by emailing [email protected] within 30 days of receiving your order. Kindly provide your order number and the reason for the return in your email. Once we receive your request, we will guide you through the return process.
Return Shipping
- Customers are responsible for the return shipping costs, unless otherwise agreed upon with our team. We recommend using a trackable shipping service to ensure your return reaches us safely.
- Please make sure the item is in its original condition, unused, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria.
Refunds
Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.
Exchanges
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, simply return the original item for a refund and place a new order on our website.
Missing or Damaged Items
If your order arrives with missing or damaged items, please contact us immediately at [email protected] so we can resolve the issue promptly.
Contact Us
If you have any questions or concerns regarding our return and refund policy, feel free to reach out to us via email at [email protected]. Our dedicated team is here to assist you and ensure your experience with xenawild.co is nothing short of amazing!
